These letters can be forgotten by organisations yet they provide an important message to the donor. One organisation told us how they had received two small donations from an individual and each time replied with a thank you letter. The third donation was for £500,000 and directly related to their thank you letter.

Donations Co-ordinator is supplied with a wide range of thank you letters, but you can add and use as many as you wish. One standard letter, for example, details all the donations the donor has made between two dates; another gives the total given between two dates; yet another will detail how much has been received and the amount of tax you have reclaimed on their gift.

The wording of all the letters can be modified and you can create as many of your own letters as you wish. You also have control over who receives the letters, so different people can receive different letters.

Donations Co-ordinator includes the facility to manage all contacts made with donors. You can create as many contact items as you wish - telephone, newsletter, Winter 2009 mailing etc.

You are then able to add these items to the donors record together with the date and notes. Donors can have as many items attached to their contact history as required.

A number of reports and analysis can then be printed, exported or attached to an email to give you a clear picture as to how donors have responded to different type of contact.